Privacy Policy

 

This Privacy Policy explains how Kidaroos (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or interact with kidaroos.co.uk (the “Website”). We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following categories of personal data:

• Personal Information — such as your name, email address, phone number, and delivery address when you contact us or place an order.

• Account Information — if you create an account, including login details and profile preferences.

• Payment Information — processed securely by third‑party payment providers; we do not store full card details.

• Technical Data — including IP address, browser type, device information, and cookies.

• Usage Data — pages visited, time spent on the site, and interactions with features.

• Communication Data — messages sent through contact forms, email, or customer support.

2. How We Use Your Information

We use your data to:

• Provide and manage our services

• Process orders and payments

• Respond to enquiries and customer support requests

• Improve website performance and user experience

• Send updates, promotions, or newsletters (only with your consent)

• Maintain security and prevent fraud

• Comply with legal obligations

3. Legal Bases for Processing

Under UK GDPR, we process your data based on:

• Contractual necessity — to fulfil orders or provide services

• Legitimate interests — improving our website, preventing fraud

• Consent — for marketing communications

• Legal obligation — record‑keeping and compliance

4. Cookies and Tracking Technologies

We use cookies to:

• Enable essential website functionality

• Analyse website traffic and performance

• Personalise user experience

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

5. Sharing Your Information

We may share your data with:

• Payment processors (e.g., Stripe, PayPal)

• Delivery and logistics partners

• Website hosting and analytics providers

• Professional advisers (legal, financial, compliance)

We never sell your personal data.

All third parties are required to protect your information and comply with UK GDPR.

6. Data Retention

We retain personal data only as long as necessary for:

• Fulfilling orders

• Meeting legal, tax, and accounting requirements

• Resolving disputes

Retention periods vary depending on the type of data.

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encrypted connections (HTTPS)

• Secure servers and firewalls

• Access controls and authentication

However, no online transmission is 100% secure, and users should take care when sharing information online.

8. Your Rights Under UK GDPR

You have the right to:

• Access your data

• Correct inaccurate information

• Request deletion

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact us using the details below.

9. Children’s Privacy

We do not knowingly collect personal data from children under 13 without parental consent. If you believe a child has provided information, please contact us so we can delete it promptly.

10. International Data Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• UK‑approved Standard Contractual Clauses

• Adequacy decisions

11. Links to External Websites

Our website may contain links to third‑party sites. We are not responsible for their privacy practices or content.

12. Changes to This Privacy Policy

We may update this policy occasionally. The “Last updated” date will reflect the most recent version.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Kidaroos Email: sales@turborevs.org.uk Website: www.kidaroos.co.uk